Vaulimon Return and Refund Policy

Our products are made to order. Please review the product description, size guide, color, and shipping details before completing your purchase.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact vaulimonpr@gmail.com as soon as possible, preferably within 30 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the affected item and, when relevant, its packaging.

We will review your request and arrange an appropriate replacement or refund for confirmed issues at no additional cost to you. Please contact us before returning anything. We will provide instructions if a return is necessary and cover any required return shipping for a confirmed fulfillment error.

Size changes and change of mind

Because products are made to order, we do not offer voluntary returns or exchanges when a customer selects the wrong size or color, changes their mind, or no longer wants the item.

If we send a size, color, or product different from your order, it is covered under the issue-resolution process above.

Refunds

We will notify you when your refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear.

Orders that have not arrived

If your order has not arrived by its estimated delivery date, contact vaulimonpr@gmail.com with your order number so we can investigate and help resolve the issue.

Your consumer rights

This policy does not limit any rights or remedies you have under applicable consumer protection laws. The requested 30-day reporting period does not shorten any legally required warranty or claim period.

Contact

For questions or assistance, email vaulimonpr@gmail.com.